Department Teaching and LearningConflict and conflict resolution
Strengthen study skills for successfull study – independently and online.
Description
Welcome to our online course on conflict and conflict resolution. This class consists of short videos and exercises to work through individually.
The total duration of the videos is 20 minutes, the exercises will take you about 45-60 minutes to complete.
To get the most out of this course, try to relate the input videos and exercises to your own personal experiences with conflict and conflict resolution. Reflecting on your own behaviors and patterns lays the necessary groundwork for improving your conflict management skills.
After each video, please write down your three takeaways on the designated worksheet. This will help you to reflect on your learning experience.
Portfolio
Videos
01: Introduction
Film length: 05:54 min
Exercises: 10:00 min
In the first video, we will talk about the definition of a conflict, about two typical approaches to conflict, and suggest two different levels of a conflict that can be helpful for understanding a conflict.
Before watching this video, please reflect on your experiences with conflict on worksheet 1.
After watching this video, please write down three takeaways from this video on the designated worksheet.
02: Conflict Resolution Styles
Film length: 06:53 min
Exercises: 30:00 min
In this video, we will introduce a model to describe different conflict resolution styles and explain why it is helpful to flexibly adapt your conflict resolution approach depending on the situation.
Before watching this video, please analyze your conflict resolution style on worksheet 2.
After watching this video, please reflect on how different resolution styles suit different situations on worksheet 3.
Additionally, write down three takeaways from this video on the designated worksheet.
03: I-Messages and You-Messages
Film length: 06:34 min
Exercises: 20:00 min
In this video, we will talk about two different types of messages, namely “I-messages” and “you-messages”, and their implications for communication.
After watching this video, please practice formulating an “I-message” on worksheet 4.
Additionally, write down three takeaways from this video on the designated worksheet.